Warranty
Covered. And serviced near you.
What your warranty covers depends on the bike's condition. Claims are handled in person at our 6 authorized service centres.
What's covered, by condition
| Condition | Frame | Motor | Battery | Other parts | Length |
|---|---|---|---|---|---|
| NEWNew in box | Manufacturer warranty | Manufacturer warranty | Manufacturer warranty | Manufacturer warranty | Manufacturer warranty |
| ALike new | To be confirmed | To be confirmed | To be confirmed | To be confirmed | To be confirmed |
| BLight wear | To be confirmed | To be confirmed | To be confirmed | To be confirmed | To be confirmed |
| CVisible wear | To be confirmed | To be confirmed | To be confirmed | To be confirmed | To be confirmed |
| AS-ISParts / project | Not covered | Not covered | Not covered | Not covered | Not covered |
Covered
- Manufacturing defects in frame, motor, battery and controller
- Electrical faults under normal use
Not covered
- Normal wear: tires, tubes, brake pads, chain, grips, saddle
- Crash or impact damage
- Water damage from submerging or pressure washing
- Modifications, unlocked speed limits or non-approved parts
- Cosmetic marks listed or photographed at sale
- AS-IS bikes
How to make a claim
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Find your order number (in your confirmation email) and the bike's serial number.
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Book at your nearest authorized service centre.
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Bring the bike, battery and charger in.
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The centre inspects it and fixes covered issues at no charge. If something isn't covered, they quote you before doing any work.
Small print
Warranty starts on the delivery date and covers the original buyer. Keep your order confirmation. Manufacturer warranties on NEW bikes are honoured under the manufacturer's terms.