Refund policy

Cancellations & refund policy

All sales are final. Every bike on eBikeLiquidators.ca is sold as described in its listing. That includes auction wins, Buy it now purchases and NEW in-box bikes. We don’t accept returns or exchanges, and we don’t give refunds for change of mind. Please read the condition, specs and photos carefully before you bid or buy.

Auction wins

  • Winning bids are binding and can’t be cancelled.
  • You have 48 hours after the auction ends to pay. If you don’t, the bike goes to the next highest bidder and we may suspend your bidding privileges.

Cancelling a Buy it now order

  • You can request a cancellation only before your bike ships (before a tracking number is created). Contact us at eBikeLiquidators.ca with your order number.
  • Cancellations are subject to a 10% cancellation fee, deducted from your refund.
  • A cancellation isn’t final until we confirm it in writing.
  • Orders with a tracking number can’t be cancelled, whatever their shipping status.
  • If you refuse delivery, or ask for a bike to be returned while it’s in transit, you pay shipping both ways (see our Shipping policy). No other refund applies.

The only exceptions

  1. Shipping damage. Report it within 48 hours of delivery, as described in our Shipping policy. Depending on the investigation, we’ll arrange a repair at an authorized service centre, a partial refund or a full refund.
  2. Not as described. If your bike arrives with a fault or damage that wasn’t listed or shown in its photos, email us within 3 days of delivery with photos. We’ll review it and arrange a repair at an authorized service centre or a partial refund. Marks shown in the listing, normal wear for the bike’s condition grade, and anything on an AS-IS bike don’t qualify. 

Warranty claims aren’t returns. If something covered by your bike’s warranty goes wrong after delivery, book it in at one of our 6 authorized service centres. See our Warranty page. Service centres can’t process returns, refunds or cancellations.

How refunds are paid
Approved refunds (cancellations and the exceptions above) go back to your original payment method within 5-7 business days of approval.

Response times
Requests sent outside business hours are handled within the next 8–16 business hours.